FAQs
Getting Started
How do I enroll at Englivio?
1. Reach Out To Us
Drop us a message on our official Whatsapp number with your name and age. We will schedule your trial class at a time that suits you the best.
2. Attend Your Trial Class
Join the trial class to experience our teaching.
3. Pay Your Fees
Pay your monthly fee online before the due date.
4. Start Regular Classes
Receive your Microsoft Team student account login credentials and begin learning.
What are the requirements to join Englivio as a student?
You’ll need a stable internet connection, a computer, laptop, tablet, or phone, a headset with a microphone, and at least 30 minutes of availability each day for classes.
Can I get a free trial class?
Yes, your first class is a FREE trial class.
What if I’m unsure about the course that I need?
In your trial class, instructor will take a placement test that helps determine your proficiency level. This will guide you in selecting the right course for your needs
How to reach out to customer Support?
If you have any questions, you can reach out to our support team via email or whatsapp chat.
Email:
[email protected]
Whatsapp Helpdesk:
+92 3122936210
About Classes
What if I miss my scheduled trial class?
If you miss your trial class, please contact support to reschedule. Please note that you can only reschedule the trial class once.
What is the schedule and duration of classes?
Classes are held Monday to Friday at your preferred time. The duration of each class is half an hour.
What platform does Englivio use for classes?
We conduct our 1-1 online classes via Microsoft Teams, offering a smooth and interactive experience. The app can be installed on both laptops/PCs and phones. Features include session recording, screen sharing for enhanced learning, and a chatbox for sharing resources.
Are classes one-on-one or group classes?
Our classes are one-on-one private classes focusing on just YOU! We believe this format is more effective for YOUR progress.
Can I choose the time for my classes?
Yes, your regular classes are sceduled at a time that suits you the best.
What if I need to change my class schedule?
If you need to change your class schedule, please notify our support team via email or WhatsApp.
Who can join the classes?
Open to all learners of varying ages and educational backgrounds who are eager to improve their English skills.
Learning Experience
Who are the teachers at Englivio?
Our all instructors are certified professionals with years of experience in teaching English.
What types of courses are offered?
We offer English courses ranging from basic to advanced levels, along with general, ESP (English for Specific Purposes), and exam prep courses like IELTS and PTE. If you’re unsure to choose the right course for youself, you can request your instructor in the trial class to help you choose the course that best fits your needs.
How is the learning experience personalized?
Your instructor tailors lessons to your proficiency level, learning style, and goals, ensuring a customized learning experience.
What resources are available to support my learning?
You’ll have an access to our ESL library, and additional materials will be shared on Microsoft teams app to enhance your learning.
What kind of support can I expect from my instructor?
Expect regular feedback, speaking drills, and personalized guidance in reading, writing, speaking, and listening to boost your skills.
What happens if I have questions after class?
Simply drop a message in your class group on Microsoft teams app. Your instructor will respond to your all queries.
What kind of assessments are used to measure progress?
We use online tests, quizzes, presentations, and homework assignments to track and evaluate your progress.
How can I maximize my learning during the course?
Be punctual in your classes, follow your instructor’s guidance, and stay engaged with the learning materials.
Our Policies
Attendance and Makeup Class Policy
Attendance Requirement:
Students are expected to maintain at least 80% attendance to ensure steady progress, as regular attendance is essential for effective and accelerated learning.
Class Canceled By Us
If a class is canceled due to a technical issue or the instructor’s unavailability, a makeup class will be arranged for the upcoming weekend. The instructor will inform the student of the makeup schedule.
Student’s Leave
If a student needs to miss a class, the student should inform the instructor about his/her leave prior to the class time. The instructor will review their availability to determine if a makeup class can be arranged. No makeup class will be provided if notification is not given in advance.
Punctuality Requirement:
Students should join classes on time; arrivals more than 15 minutes late will be marked as absent and will not qualify for a makeup session.
Fees, Discount and Refund Policy
You can pay the entire course fee upfront or opt for a monthly payment plan. The fee is already profusely discounted, so no additional discounts are available. Refunds are only provided if the student has not attended the first regular class.
Academic Integrity and Conduct Policy
Students must maintain politeness, honesty, and punctuality. Sharing or asking for personal contact details is prohibited, and respectful conduct is expected at all times.
Certificate and Completion Policy
A certificate will be awarded upon course completion if the student passes the final assessment, which is usually conducted a week after the course ends.
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